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1. Non-Refundable Items Most gift card websites state that gift cards are generally non-refundable after they have been purchased or redeemed. This is because gift cards are often treated as cash equivalents once activated. Some websites may specify that digital gift cards are not refundable, while physical gift cards may be subject to different terms.

2. Defective or Incorrect Cards If a gift card is incorrectly issued (e.g., wrong denomination, invalid code, or expired date), many websites will allow you to request a refund or replacement for the defective or erroneous card. If there is a technical issue with a digital card, such as it failing to work or the code not being valid, the website may issue a refund or provide a replacement card.

3. Lost or Stolen Gift Cards In most cases, lost or stolen gift cards are not refundable. However, some websites may offer assistance by allowing users to report the card as lost or stolen and, depending on the circumstances, may offer a replacement if you can provide proof of purchase and the card hasn’t been used. Typically, this is more common for gift cards linked to an account (like Amazon or Visa) than for physical gift cards.

4. Cancellations For digital gift cards, you may have a short window of time (usually within minutes to a few hours) to cancel or modify the order before it is processed and sent. Once the gift card has been processed and delivered, the transaction is final. Physical gift cards can sometimes be returned under certain circumstances, but these returns are often restricted to specific conditions (e.g., unopened or unused).

5. Refund Exceptions and Conditions Refunds might only be offered if the gift card hasn’t been redeemed or used. If the card is partially or fully redeemed, the policy may not allow for a refund, even if the card was purchased recently. Websites may also have time limitations for requesting a refund, such as a 30-day or 60-day window from the date of purchase, depending on the circumstances.

6. Customer Service and Process If a refund is possible, the website typically requires you to contact customer support or file a claim via their platform. Some websites will ask for proof of purchase, and any correspondence or confirmation of the issue (e.g., a screenshot of the error message). Refund requests for incorrect transactions might involve filling out an online form or submitting an email with details such as your order number, card number, and reason for the request.

7. Fees Some websites charge processing fees for refunds or exchanges, particularly for physical gift cards. It’s important to check if the website deducts any amount from your refund for this purpose.

8. Gift Card Expiry Websites might also note whether or not they offer refunds for expired gift cards, though in most cases, expired gift cards are non-refundable unless prohibited by law.